Privacy

What is kept, and for how long

Ordinary jobs

Uploaded files are used for this job only and are deleted as soon as you download the result.

Passwords live only in the memory of the request and the processing worker. They are never written to the database, the logs or the job parameters.

When you submit feedback, the original file, the result, your note and the job metadata are archived for 30 days so staff can reproduce the problem.